Bureaucracy is a text adventure game that describes the misadventures of a person who has recently moved to a new apartment and begins to fall victim to various bureaucratic procedures that always go wrong. He can't receive his mail, access his bank account, or generally lead a normal life; all his activities are impeded by needless and confusing hurdles. In order to retrieve the lost mail and put his life back on track, the protagonist will have to meet exotic characters and perform various tasks while being constantly threatened by various bureaucratic occurrences.

The gameplay involves typing commands composed out of verb and object combinations, used to interact with the game world and solve puzzles. In addition, a special "blood pressure" meter will gradually fill itself the more the protagonist is bothered by bureaucratic annoyances. Once this meter is completely full, the player character suffers an aneurysm, and the game ends.